These Terms of Service (“Terms”) govern your access to and use of services provided by Visual Captive, a video production company owned and operated by PTS Enterprises LLC (“we,” “us,” or “our”). By contacting us through our website or engaging our services, you agree to these Terms.

1. No Guarantee of Engagement

Submitting a form, contacting us, or requesting a quote through this website does not guarantee our availability or the formation of a client relationship. All services are subject to availability, scope alignment, and mutual written agreement.

2. Services and Deliverables

Visual Captive provides video production and related creative services. Specific deliverables, timelines, and pricing will be outlined in a separate written agreement if both parties choose to move forward.

Unless otherwise stated, we typically deliver completed video services within 4–6 weeks of filming, provided client feedback is returned within 48 hours of revision delivery.

3. Revisions

Clients receive two (2) rounds of revisions per project.

4. Fees and Payments

  • A deposit is required to begin work; final payment is due prior to delivery of final files.

  • Fees may include production labor, subcontractors, equipment, travel, or studio rental.

  • Unused deposits are only refundable per the cancellation policy in section 9.

5. Intellectual Property

  • Client Ownership: Upon final payment, the client owns all deliverables.

  • Promotional Use: Visual Captive retains the right to use completed work for portfolio and promotional purposes unless otherwise agreed in writing.

6. Data Storage

We retain project files for 12 months from the shoot date. After that, we are not responsible for storage or retrieval. Clients are encouraged to back up all files.

7. Artistic Judgment

Clients hire us based on our portfolio and creative style. While we consider all reasonable suggestions, final aesthetic decisions rest with Visual Captive. Dissatisfaction with subjective artistic preferences is not a basis for refunds or reshoots.

8. Conduct & Safety

Clients agree to maintain a safe and respectful work environment. Visual Captive reserves the right to leave a shoot without refund if our staff faces repeated threats, unsafe conditions, or harassment.

9. Cancellations & Rescheduling

  • More than 7 days prior: Refund of unused fees minus unrecoverable costs.

  • Within 7 days: 50% cancellation fee + unrecoverable costs.

  • Within 48 hours: 75% cancellation fee.

  • COVID-related reschedules are allowed if supported by documentation and subject to availability.

10. Limitation of Liability

Our liability is limited to the total fees paid to us for the specific project. We are not responsible for consequential damages, lost data, or events outside our control (see Section 11).

11. Force Majeure

Neither party is liable for delays or failure to perform due to causes beyond reasonable control (natural disasters, pandemics, war, etc.). In such cases, any unused prepaid fees will be refunded, minus unrecoverable costs.

12. Governing Law

These Terms are governed by the laws of the State of Minnesota.

13. Modifications

We may update these Terms from time to time. Material changes will be noted on this page with an updated effective date.

14. Contact

For questions regarding these Terms or our services, contact:

Visual Captive

Phil@visualcaptive.com

2950 Dean Pkwy Apt. 904

Minneapolis, MN 55416